Business networks are complex, and many things can go wrong that can disrupt network performance. 

End users often complain about what appears to be poor application performance, and there can be many possible reasons for these hiccups.

Here are eight of the most common network issues to troubleshoot.

During this WebQuest you will learn about common problems in the digital area and find ways how to solve them.

In groups:

1. Think about what problems you encounter when using digital technology.
2. Research how you can avoid disruptions and correct your work with digital issues.
3. Brainstorm on ideas for employee handbook about digital problems.
4. Write a short description of how you solved your problem to share your experience with colleagues.

THE MOST COMMON DIGITAL PROBLEMS AND THEIR SOLVING METHODS

1. Slow network

Users complain the network is too slow. There can be many reasons why a network that provided adequate performance in the past is now frustrating its users. For instance, a new application, such as video conferencing or online training videos may have been added. A failing switch port or link could cause traffic to route around the failure and overload another link.

In other cases, the network could be part of a larger organizational network. As a result, a change in the larger network has resulted in more traffic through the internet connection point, slowing responses to cloud-resident applications.

Another network speed issue could emerge if employees decide to download high-definition videos while at work because downloading in the office is faster than using their home internet connection. A network monitoring tool helps solve any of these common network issues.

2. Weak Wi-Fi signal

Wi-Fi signal strength may be adequate almost everywhere, but it could be weak or non-existent in other areas. Rearranging an office area can result in a weak wireless connection, where signal strength had been adequate before the move. For example, a large metal object, like a file cabinet, can block the Wi-Fi signal.

Devices such as microwave ovens, cordless phones and Bluetooth can interfere with Wi-Fi signals, too. A Wi-Fi network test tool can help identify the source of the problem.

3. Physical connectivity issues

A network connection can suddenly break because of physical connectivity issues. A common problem is when a network cable becomes damaged or knocked loose. Cables might be added or removed from a switch, and one of the other cables might accidentally get disconnected.

Or a cable was damaged when it was pulled around a sharp edge while work was done on the heating or air conditioning pipes. It should be clear from the segment of the network affected which cable was damaged. But finding the problem along a cable stretching across the ceiling may be time-consuming

4. Excessive CPU usage

Task Manager is the first thing to use to find which application is using a high proportion of system resources, such as CPU (central processing unit), memory or disk space. This basic troubleshooting step may not reveal a problem since some applications may be performing complex calculations, receiving high-speed video, or interacting with large databases. A virus may also consume resources, so make sure antivirus software is up to date.

If an application has been running for a long time, it may slowly leak resources. The quickest way to improve performance is to stop and restart the application, although sometimes you may need to stop and restart the entire system. Updating device drivers may also improve performance.

Task Manager also shows applications you didn’t know were running in the background. One example would be Windows including games upon system startup. Editing startup files can eliminate this problem.

5. Slow DNS lookups

The DNS (domain name system) matches the common name used to match server or service names with the internet address that routes a network request. For commonly used names, the matchup is probably already stored in the system’s DNS cache, and the lookup is quick. For less commonly used names, the matchup may be stored in a more distant cache, such as the root server of the top-level name, such as .com, .org or a national root, such as .uk.

Each DNS server along the path checks its cache before making a request to the next server along the path. The next server then checks its cache, repeating the process. If lookup is slow, there may be a slow link along the path or a slow or overloaded server. To address this issue, your local network administrator can reconfigure local routers to shift requests to a faster chain of servers.

6. Duplicate and static IP addresses

On a network, no two systems can share the same internet address. If there are duplicate internet addresses, neither system can access the network reliably. The addresses for most network devices are assigned when Dynamic Host Configuration Protocol (DHCP) boots up the systems on the local network. DHCP maintains a pool of addresses assigned to the local network, assigning a different address from the pool to each system.

Workstations are not assigned permanent addresses but receive one for a limited time from DHCP. Systems re-request before the time runs out and usually receive the same address. If the system shuts down without re-requesting and the time runs out, it loses this address and may receive a different one upon startup.

The DHCP administrator may assign a static IP address to some network devices, such as printers or web servers, because external systems won’t be updated if an address changes. One issue is users sometimes set up a private web server to support a hobby, allocating a static address without informing the network administrator. Both share a DHCP server in either an organization or home network. So, if the static address matches one assigned by DHCP, it disrupts the network.

Often, these private web servers are set up to upload and download licensed music or video and consume excessive network bandwidth.

7. Can’t connect to printer

When users can’t connect to a printer, the first step is to check simple things like whether the printer is plugged in, turned on and has paper. Also, make sure the printer appears on Devices and Printers on Windows. If it does, click to check whether the file is queued.

Sometimes, you need to stop and restart the print spooler, the software that stores files until the printer is ready to print them. Also, check the printer vendor’s website because some brands have a downloadable app that can diagnose and fix problems.

If the OS was just upgraded, scan for other people with similar problems, or check Microsoft.com to see if the company is aware of a problem. Shut off the printer and turn it back on. Also, shut down your system, and turn it back on.

Finally, update printer drivers and your OS. In some cases, you may need to temporarily shut down your antivirus software. For a wireless printer, make sure it’s connected to the signal.

8. VLAN and VPN problems

Check for virtual LAN (VLAN) misconfiguration issues. Review the configuration on each switch, carefully comparing configurations to ensure compatibility of switch configuration.

The most common VPN (Virtual Private Network) problem is a failure to connect. First, check to see if you’re successfully logging in to the service, and make sure your account is up to date and you’re entering your correct credentials. Next, check firewall settings. You need to open some ports. Check if that is the problem by temporarily shutting down your firewall. Finally, restart your system.

Try accessing the VPN from a different network, such as switching from Wi-Fi to Ethernet to the router. If there is still a problem, refer to the firewall documentation for other solutions, or contact the VPN vendor support.

In sum, networks are complex, and problems do occur. These are just some of the most common types of network problems. When other types of network issues occur, scan the web for help, or contact network service providers or device vendor support.

Slow network. 

How to manage the surge in remote video internet traffic (techtarget.com)  

How to select the best network monitoring tool (techtarget.com)

Weak Wi-Fi signal.

https://www.hostdime.com/blog/how-to-fix-weak-wifi-signal/

Troubleshoot Bluetooth connection problems in Windows 10 (techtarget.com)

Physical connectivity issues.

https://www.examcollection.com/certification-training/network-plus-common-physical-connectivity-how-to-troubleshoot-it.html

4 ideas for network cable management best practices (techtarget.com)

 Excessive CPU usage.

https://www.digitaltrends.com/computing/what-is-cpu-usage-and-how-to-fix-it/

Using Task Manager to monitor memory usage in Windows 10 (techtarget.com)

Slow DNS lookups.

https://kinsta.com/blog/reduce-dns-lookups/

https://www.hostinger.com/tutorials/reduce-dns-lookups

Duplicate and static IP addresses.

What is DHCP (Dynamic Host Configuration Protocol)? (techtarget.com)

Can’t connect to printer.

Microsoft discloses new print spooler flaw without patch (techtarget.com)

How to Turn Off Antivirus Protection Software (security.org)

VLAN and VPN problems.

https://www.techtarget.com/searchnetworking/tip/How-to-perform-VLAN-troubleshooting

Identifying and troubleshooting VPN session timeout issues (techtarget.com)

Knowledge:

• Use all possible ways and paths to solve a problem.
• Understanding your skills and practice.

Skills:

• Be able to solve a problem related to digital processes with the help of the Internet.
• Ability to advise other colleagues on the best solution for solving IT problems.

In the daily work environment, everyone encounters digital disruptions that complicate work, annoy and disorder teamwork. Here are some of the most common network issues that IT departments troubleshoot. It would help users quickly navigate in a complex situation.